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Knowledge Engineer - Australia

Knowledge Engineer - Australia

Job ID 
US-CA-Santa Barbara
Posted Date 
Company Services, Inc.
Recruiting Team 

Job Description

Alexa is the Amazon cloud service that powers devices like Echo and FireTV – Amazon’s groundbreaking devices designed around voice. For our International Team located in beautiful Santa Barbara, we are looking for a dedicated Knowledge Engineer. The International Team is focused on expanding Alexa’s knowledge base so that Alexa can comprehensively understand and answer questions from users around the world.

In this Knowledge Engineering role, you will serve as the main expert for Australia and will be responsible for ingesting and structuring data to answer questions asked by customers in Australia.

In this role, you will:
  • Expand and maintain Alexa’s ability to understand and answer questions for customers
  • Partner with software developers, product managers, other knowledge engineering teams, and business leaders to identify opportunities to enhance Alexa worldwide
  • Identify and fill gaps for specific utterances on Alexa, constantly identifying new content opportunities
  • Develop and manage complex data pipelines
  • Closely monitor specific KPIs and drive improvements in query success.
  • Constantly solicit input from users and colleagues to improve our products

Basic Qualifications

  • Bachelor’s degree in related field
  • Experience working simultaneous projects with cross-functional teams

Preferred Qualifications

  • Familiar with Australian culture, ideally having spent several years living in Australia or New Zealand
  • Strong logical and conceptual thought processes
  • Quantitative and systematic approach to problem solving
  • Bias to action and ambitious personality
  • Ability to work autonomously with minimal supervision
  • Excellent communication and team skills
  • Degree in quantitative/analytical field (Math, Sciences, Economics)
  • Technical background (e.g. MySQL, HTML, Javascript, & ETL Experience)

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation